A Front Office Supervisor supervises the activities managed at the hotel front office including check-in/check-out Guest requests concierge services and promotion of in-house activities.

What will I be doing

As a Front Office Supervisor you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

Supervise Front Office operations during your assigned shift to a consistently high standard
Ensure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance standards and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests inquiries and complaints promptly and completely
Maintain the professional appearance of the Front Office with a focus on hospitality and Guest service

EOE/AA/Disabled/Veterans

What are we looking for

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Front Office experience in the hotel leisure and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory inter-personal and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience:

Manager