Are you fluent in both English and French?

Do you enjoy solving technical problems while delivering world-class customer service?

We are hiring a Bilingual Technical Customer Support Agent to support Canadian customers across technical platforms, email services, and marketing campaigns.

This is not a basic call center role.

This is an opportunity to become a trusted technical advisor to clients while working in a structured, measurable, and growth-focused environment.

If you are organized, tech-savvy, customer-focused, and confident speaking both English and French — we want to meet you.

What You'll Be Doing

Technical & Customer Support

Handle inbound calls and emails in both English and French
Troubleshoot technical issues and guide customers to resolution
Take full ownership of customer cases from start to finish
Log all interactions accurately in our ticketing system
Meet SLAs and quality standards while maintaining a professional, empathetic tone
Build rapport with new and existing customers

Email & Platform Support

Assist with email setup, password resets, forwarding, and troubleshooting
Support clients using email relay tools (tracking, analytics, delivery log review)
Help customers improve email deliverability and list quality

Campaign & Reporting Support

Assist with campaign setup and monitoring
Support post-campaign follow-ups
Help prepare basic performance reports
Maintain accurate campaign data
Collaborate with internal tech and operations teams

What We're Looking For

Required:

Fluent in both English and French (verbal and written)
2–3 years customer service experience
Strong technical troubleshooting ability
Comfortable speaking on the phone with international clients
Strong multitasking and organization skills
Professional, friendly, solution-oriented mindset
Ability to ask probing questions and identify root causes

Nice to Have (Not Required):

Experience in technical support or call centers
Experience with ticketing systems or CRM tools
Experience with email platforms or campaign tools
Background in communications, marketing, or related field

To apply, please send:

Your updated resume
A short voice recording (1–2 minutes) introducing yourself in English and in French
A brief paragraph describing your technical support experience
Subject line: Bilingual Technical Support – [Your Full Name]

Applications missing voice recordings will not be reviewed.

Bilingual (English/French) Technical Customer Support Agent