Are you a strong communicator, passionate about people and experienced within a call centre environment? Would you like to work with an international team, based in beautiful Casablanca? Are you focused on customer experience and delivering qualitative services? This is your chance because our customer is looking for go-getters to guide and develop a team for a growing activity.

Want to take the next step and start this new adventure? Take a look at this job position!

Your role

For one of the biggest Energy suppliers in Belgium, we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English.

In this job, you will help private and commercial clients with questions or problems through phone or email. These questions relate, among other things, to changes to customer data, meter readings, contracts, and inquiries about invoices. You need to be able to analyse annual settlements independently. Previous customer contact experience is not required but is appreciated. You must live in Morocco or be willing to relocate in the short term.

Profile

Fluent in Dutch or Flemish
Working proficiency in English
You are service and result-oriented
Social skills and a positive attitude
Experience in a call centre (preferably)
You are computer-savvy
You can work and problem-solve independently with a good dose of analytical thinking
You can empathize with your customer
You are a good listener and have good communication skills
Hospitable, customer-friendly, and helpful to the customer
Flexibility and empathy are very important
You are looking for a challenging long-term position

Our offer

Soft skills training by an expert consultant
Paid training
Unique, atmospheric, people-oriented call centre, with a good dose of fun
Market-based basic salary with the possibility of a bonus
Employee benefits such as meal cards, transport cards, and private insurance
Free fruit and coffee
Growth opportunities
Different animations and challenges are regularly organized
Fixed salary including a very large portion of language bonus
Highly beneficial sponsorships to supplement your salary
Free weekly supervised sports sessions
Various benefits and agreements: Altissia, eProgram, dentists, laboratories, restaurants

Location

Casablanca (Morocco)

Dutch or Flemish Customer Service