This is a remote position.

UTC+1 to UTC+4 daytime hours

Some shifts may extend into evenings

Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

Work hands-on with production databases and live systems
Move beyond basic support into technical troubleshooting and problem-solving
Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
Partner with technical client stakeholders (not just end users)
Join a lean, high-impact team where autonomy and ownership are valued
Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

Investigate a system issue using SQL queries
Resolve performance bottlenecks or data inconsistencies
Monitor production environments and prevent issues before they escalate
Work directly with clients to troubleshoot and explain technical problems
Collaborate with engineering to escalate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

Cloud: Azure
Database: SQL Server
Backend: .NET
Frontend: Angular
Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

What we’re looking for

3+ years of technical support experience in a SaaS/software environment (non-negotiable)
Strong SQL skills (queries, troubleshooting, working with live data)
Experience supporting web-based applications in production
Ability to troubleshoot across multiple layers (database, application, network)
Comfortable working with remote servers / environments (RDP)
Strong English communication skills —you’ll interact directly with clients
A self-starter mindset —you take initiative, don’t wait for direction

Nice to have

French and/or Spanish language skills
Experience with Microsoft stack (.NET, IIS, Azure)
Exposure to L2/L3 or production support environments
Familiarity with SSO (SAML/OAuth)
Experience working in distributed, remote teams

Benefits

Why apply?

If you’re looking to level up from traditional support into a more technical, high-impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.

Technical Support Specialist (SaaS | SQL)