Description de l'entreprise

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

We partner with many business actors and stakeholders, which opens career opportunities in many areas, directly or indirectly linked to the properties' activity.

Description du poste

Job Summary

The Boutique / Retail Shop Sales Agent is responsible for welcoming guests, advising them on products, and driving sales while ensuring a high-quality customer experience within the boutique.

Key Responsibilities

1. Guest Reception & Service

Provide a warm and professional welcome to all guests
Identify customer needs and assist them throughout their purchasing journey
Ensure a smooth and pleasant customer experience

2. Sales & Advisory

Advise customers and promote boutique products
Drive sales by offering tailored recommendations
Build customer loyalty through excellent service

3. Boutique Operations

Maintain the cleanliness and organization of the sales area
Support product display and visual merchandising
Handle cashiering and payment transactions

4. Product Knowledge

Develop strong knowledge of products and collections
Provide accurate and relevant information to customers

5. Standards & Quality

Follow company procedures and service standards
Ensure consistent service quality at all times

Qualifications

Education
High school diploma or degree in Sales, Business, Hospitality, or a related field
Experience
1–2+ years of experience in retail, boutique, or hospitality
Experience in a premium or luxury environment is a plus
Skills
Strong customer service and sales skills
Good communication and interpersonal abilities
Ability to advise and influence customer decisions
Attention to detail and presentation
Basic cashiering and sales handling knowledge
Fluency in French & English
Key Competencies
Customer-focused mindset
Sales-driven attitude
Strong sense of service and presentation
Team spirit and adaptability
Professionalism and reliability
Working Environment
Dynamic boutique environment within a premium setting
Direct interaction with a diverse and international clientele
Fast-paced and service-oriented atmosphere

Informations supplémentaires

Independant Boutique / Retail Shop located at Sofitel Royal Bay Resort Agadir

Sales Agent (Boutique / retail shop)