PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
Leading team members and coach them on an excellent consumer experience
Assuming leadership responsibilities in the absence of the Store Manager
Role model a culture of consumer centricity within the store

KEY RESPONSIBILITIES:

Actively connect and engage with consumers entering the store
Drive the store KPI's and contribute to store sales
Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions
Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
Train the store team on all omnichannel related sales tools
Train and coach the store team on the digital consumer journey in the store
Manage merchandise delivery processing on the same day it arrives
Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
Execute all applicable loss prevention procedures
Maintain a safe and productive shopping and working environment
Ensure all Omni channel operations are being managed with excellence
Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
Actively maximizing sales and minimizing loss
Keeps an up-to-date awareness of our competitors
Implements improvements to operations and processes contributing to the performance of the store
Ensure all Omni channel services are managed with operational excellence
Collaborate productively and respectfully with team members
Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
Seek coaching and learning opportunities to continually improve your performance
Complete all applicable training programs and effectively apply the learning on the job
Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.
Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
Support the recruitment, onboarding and training of store team members
Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
Share best practices to drive the overall store team performance
Ensure all HR policies and procedures are adhered to
Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

AUTHORITIES:

Not Applicable

KEY RELATIONSHIPS:

Customers
Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

In line with competency framework

MINIMUM QUALIFICATIONS:

Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
Advanced selling experience and comprehensive product, retail and industry understanding
Experience of supervising team members
Intermediate numeracy and literacy and advanced verbal communication skills

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Talent Pool