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Job Description

Main Responsibilities

Follow daily task with room attendant.
Ensure the room attendant are following sequence of cleaning.
Ensure VIP amenities are in room before guest’s arrival.
Ensure special attention given to VIP rooms.
Ensures that all flower arrangements look pleasant before the delivery to the rooms.
Ensure extra bed and extra amenities are in room before the guest’s arrival.
Conducts daily inspection of employee grooming.
Inspects all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness.
Conducts on the job training for all Room Attendants.
Maintains effective employee relations.
Checks and maintains equipment and machines used.
Attends daily briefing with EKH/AEH in Housekeeping.
Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately.
Proper handover and takeover of the incoming and outgoing shifts to be handled well.
Report all Lost & Found items to Housekeeping.
Follow up “Do not disturb” rooms.
Train attendants constantly, supervise work performance and working habit.
Prepare inventory for room linen.
Notify Housekeeper any damage caused by guest.
While inspecting guest rooms and other area there should be eye for detail.
Make sure trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
Ensures punctuality, attendance and courteous attitude.
Ensure all guest rooms are cleaned.
Inspect all work done by Room Attendant.

Qualifications

The following knowledge, skills and abilities are required:

Attention to detail, style and aesthetics of hotel is critical.
Outstanding verbal and written communications skills.
Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
College Degree in Hospitality or similar field.
2 years experience in similar role.
Fluent in English, Arabic and French

Additional Information

Sofitel Royal Bay Resort Agadir

Housekeeping Supervisor