ALTEN MAROC , Filiale du leader mondial de l’ingénierie et du conseil en technologie créé en 2008 et présent à Fès, Rabat, Tétouan et Casablanca, compte aujourd’hui plus de 2200 collaborateurs et vise un centre d’excellence de 3300 ALTENiens en fin 2027. Elle s’impose aujourd’hui comme un acteur stratégique dans l’accompagnement du développement professionnel des ingénieurs.

Notre mission : répondre aux ambitions technologiques de nos clients — grands donneurs d’ordre internationaux — dans les secteurs de l’automobile, du ferroviaire, de la R&D et de l’IT, des télécommunications et des médias.

Rejoindre ALTEN MAroc, c’est intégrer un écosystème d’excellence et bénéficier :

D’un parcours de carrière personnalisé et évolutif
D’une politique ambitieuse de développement des compétences
D’un environnement de travail stimulant, collaboratif et porteur de sens

Job Description

Within the project, your main tasks will include:

Represent the Voice of the Customer in the Manufacturing Plants, driving proposals for product and process modifications
Contribute to achieving KPI targets within their perimeter by improving quality in the Plant (0 km) and in the Field (customer issues), and by driving continuous improvement
Demonstrate strong responsiveness to achieve quality and production targets
Support the QPEM in proposing hold and market decisions (e.g. yard holds, build-and-hold)
Provide technical support and facilitate discussions with Manufacturing Operations and Suppliers
Develop technical plant park rework procedures, in coordination with PDT, to avoid retouch costs and delayed customer delivery
Support post-launch and window activities, including retrofit actions, to ensure vehicles are updated with the correct hardware and software, and verify execution of flash campaigns to correct software levels

Core Missions and Activities

Main Activities

Build and manage the QPE team’s workload by prioritizing and allocating tasks when assigned
Ensure team efficiency through structured problem-solving methodologies (5P, 7 Diamond, Kepner-Tregoe, Shainin Red X)
Support the QPEM in KPI convergence and team coordination (QPM in Mechanical Plants)
Conduct skills mapping and succession planning in collaboration with QPEM and QPM
Drive triage and resolution of systemic and plant-controllable quality issues within their perimeter

In-Field Quality Monitoring

Achieve quality KPIs within the assigned perimeter through effective monitoring, escalation, and implementation of corrective actions
Oversee supplier quality engagement, customer feedback loops, and plant dealership networks via Customer and Supplier Obeya
Process quality data using tools such as Palantir and Supplier Ticket IT tools
Ensure timely completion of warranty claim analyses, part analyses, and pending Parts and Issue Analyses by the team
Provide technical documentation and support for Yard Holds and Product Related Issues / Transversal Plant Alerts, including coordination of Process Sign-Off and Inspection/Rework Procedures, support of daily technical calls, and acceleration of the 7 Diamonds
Ensure timely containment and resolution of field issues in cooperation with the Control Tower and Dealership Networks through daily Short Loop meetings
For Mechanical Plants, coordinate with Chief Engineers and Serial Life Quality Managers to validate field issues and ensure timely containment and resolution
Support the deployment of field campaigns in coordination with the Control Tower

Supplier Relationship

Participate in Supplier Obeya and coordinate with Supply Chain and Purchasing
Ensure traceability of breakpoints in IT tools (PLM, GIMs, Supplier Issue Management) related to supplier and manufacturing issues within company facilities
Pilot suppliers for rollback and containment actions in case of non-conformities at manufacturing facilities
Validate supplier action plans and ensure proper documentation for process changes related to non-conformities

Product and Process Change Acceptance

Support plants and meta-functions to ensure product and process changes do not disturb Plant or Field Quality
Be responsible for PPAP approval (Gates 4 and 5) during Launch and Serial Mass Production, including Make-PPAP for Mechanical QPEL
Lead technical support for temporary alternative product solutions in plants, with PDT approval
Follow up and validate product and process changes within the assigned perimeter
Participate in Panorama Evolution Product Process reviews when required
Monitor and support Quality Manufacturing Launch Team activities by following the vehicle through key build stages to confirm issue resolution and compliance with quality standards
Integrate manufacturing lessons learned into project launches
Contribute to launch transition activities by coordinating with the PDT industrialization team

Internal Quality Improvement

Ensure quality management of sensitive processes within the perimeter (e.g. torque, noise, geometry, sealing, EOL testing) through monitoring, escalation, and corrective actions, in line with regional responsibilities
Support implementation and maintenance of process and product controls to meet vehicle and system functional objectives (e.g. ADAS, BSR, FEA)
Support the plant in securing production by assisting with Diamond summaries, leading supplier rollback actions, implementing containment or rework solutions, and formalizing redesign remedies
Ensure feedback and lessons learned are communicated to the Design team, including design-for-manufacturing topics
Ensure adherence to manufacturing quality standards and technical requirements impacting the perimeter
Act as guarantor of the robustness of the plant monitoring plan by implementing and communicating the plan, facilitating control and rework stations, conducting Layered Process Audits and plant maturity audits, and tracking reconvergence actions

Qualifications

Bachelor’s degree (BAC+3) or higher in Mechanical Engineering, Electrical Engineering, or Mechanical Engineering Technology from an accredited university
Other engineering degrees may be considered in combination with relevant experience
Minimum of 8 years of relevant professional experience
Previous experience within an Engineering Department, a vehicle or mechanical manufacturing plant, or a project team
Ability to lead an engineering team to deliver product changes and launches on time
Strong experience in Root Cause Analysis (RCA) and implementation of corrective actions
Effective written and verbal communication skills, from high-level meetings to shop-floor interactions
Ability to work off-shift hours as required
Self-motivated and autonomous
Ability to thrive in a high-intensity environment while managing multiple projects simultaneously
Rigorous, structured, and pragmatic approach
Languages: plant language and English

Preferred Requirements

Master’s degree
Green Belt certification
World Class Manufacturing experience

Quality Plant Engineering Leader