...Nous recherchons des Standardistes en Réception motivées pour une prise de poste en réception d'appels.
Missions :
Répondre aux appels téléphoniques reçus de la part des clients francophones
Écouter attentivement les demandes des clients et répondre à leurs...
...personnel des étages aux personnes concernées
Répondre aux demandes et réclamations des clients
Respecter et faire respecter les standards de qualité, d’hygiène et de sécurité en vigueur.
Profil recherché pour le poste : Gouvernante d'Étage
De formation Hôtelière...
...company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak...
...maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and...
...and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.
Ultimately, you will help us provide the best possible experience for our guests during their stay.
Qualifications
We...
...Maintain all Hotel Guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
Establish standards and guidelines to ensure total Guest satisfaction and team productivity in compliance with SOPs
Supervise training...
...security of the recreation areas (kids club, spa and Bodyline and all animations areas)
Carry out duty management shifts to the Hotel standard and according to the schedule set by
t he Executive Office
Operate in a safe and environmentally friendly way to protect...
...Frequently tour through all Kitchens, Stores and other food production facilities ensuring the
highest possible hygiene and maintenance standards
· Frequently tour of the dining outlets and related areas to assure the well being of all guests by
maintaining a close...
...en charge des tâches suivantes :
Participer à la conception d’une carte des boissons et à son actualisation ;
Appliquer les standards du groupe Moma ;
Prendre les commandes et proposer des choix en fonction des mets consommés ;
Développer une politique commerciale...
...besoins concrets et immédiats Niveau B1 (intermédiaire): -Comprendre les points essentiels d'une discussion quand un langage clair et standard est utilisé, -Être autonome dans la plupart des situations rencontrées, -Pouvoir produire un discours simple et cohérent sur des...
...of regular guests
Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
Be actively involved in the outlets promotional activities
Skills
You should be a college / university degree graduate with...
...payroll related documents, at the end of the month prior to handing them over to account
Initiate the Food & Beverage department Standards of Performance manuals and establishes the supporting training program
Conduct spot checks to ensure that all mise en place is...
...Housekeeping responsibilities
Managing housekeeping team
Quality control of housekeeping, in particular to ensure rooms meet standards before check-in
Overseeing housekeeping in common areas
Training and induction of new housekeeping staff
Ordering housekeeping...
...collaboration avec les équipes de production et de logistique.
- Réaliser des audits internes réguliers pour garantir le respect des standards de qualité.
- Gérer les réclamations clients liées à la qualité et mettre en place des actions correctives.
- Participer...
...F&B strategy, Revenue Generation, Cost Control, People Development, Quality Control, Daily Cash Reconciliation, Health and Safety standards, Execution of events, and Ensuring the F&B operation is profitable.
Venue Profitability:
~Manage the Venue P&L: hit revenue targets...
...result oriented, able to adjust priorities and manage time wisely in a fast-paced environment and maintain a fair, consistent set of standards. You are proactive and flexible, while possessing following additional competencies:
Understanding Hotel Operations...
...maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak...
...outgoing and returning operating equipment
•Prepare duty schedules, ensuring efficient workforce at all time
•Ensure that grooming standards are followed by all employees on a daily basis
•Delegate all logistic supports e.g. contracted outside work force, contracted...
...support, guidance and quality control in planning, implementation and reporting by ensuring objectives are met according to Federation standards, policies and procedures.
The Deputy Operations Manager’s focus areas of responsibility will entail project proposal development,...
...business relationships with existing Clients as well as new
• Support with Client complaints as required
• Ensure compliance standards are adhered to
• Undertake on-call duties as required Profil Recherché
Key Attributes / Knowledge / Skills / Experience
•...
...besoins concrets et immédiats Niveau B1 (intermédiaire): -Comprendre les points essentiels d'une discussion quand un langage clair et standard est utilisé, -Être autonome dans la plupart des situations rencontrées, -Pouvoir produire un discours simple et cohérent sur des...
...emballage pour assurer une efficacité optimale.
- Contrôle qualité rigoureux pour garantir que tous les produits répondent à nos standards élevés.
- Maintenance préventive et corrective de base des équipements.
- Participation à l’amélioration continue des...