As a valued member of our Jet2holidays Airport team youll play a key role in creating a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you

Were proud to provide our valued colleagues with a comprehensive range of benefits including:

Competitive Salary
Fixed Term contract via our Local Agent
Fully paid training and IT equipment provided
Monthly 1-to-1 meetings with your Team Leader
Recommend a Friend bonus scheme
Career growth across & Jet2holidays

What will I do

As an Airport Representative youll report directly to the Airport Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service . Youll be at the heart of creating memories for our customers.

Create Memories

Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

Take Responsibility

Be a point of contact during flight disruptions emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

Be Present

Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs.

Work as One Team

Work closely with our transfers providers & support the operation outside in the coach park to ensure a VIP customer experience.

What do I need

Right to Work Documents

As we employ on local contracts via our local agent you will already hold full right to work documents for Morocco .

Accommodation

You will already be living in Marrakech with your own accommodation .

Flexibility

Your roster will include early starts late finishes split shifts & weekend working. As an Airport Representative please be aware that the role involves extended periods of standing and working outdoors particularly during the summer months. Flexibility is essential as you may also be required to support during flight disruptions serious emergencies and customer escalations.

Skills & Experience

Customer service experience is a plus but not essential. You must be solution orientated friendly & positive confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied

Once your application has been reviewed by our Talent Acquisition Team youll be invited to a short telephone interview. If successful you will progress to the final stage an in-person interview with our Jet2holidays Destination Management team.

Want to know more about the role Click the link below!

To meet some of our amazing team and for a peek into life at Jet2holidays follow our Facebook Page: Jet2Careers Overseas

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Required Experience:

Unclear Seniority

Airport Representative Agadir