English Night Shift Opportunity for a Leading Healthcare Brand - Limited Hiring

Descriptif du poste

Are you looking for a rewarding career opportunity where you can make a meaningful impact in healthcare through customer support? Foundever Rabat is currently hiring English-speaking Customer Service Advisors for a limited number of positions on a healthcare project supporting the Canadian market.

This is an excellent opportunity to join a dynamic, international environment and contribute to a healthcare-focused program that helps patients and healthcare professionals receive the support they need. As this is a specialized project, positions are limited and early applications are encouraged.

Your Role

As a Customer Service Advisor, you will be responsible for:

-Managing inbound customer service calls for the Canadian healthcare market during night-shift operations
-Assisting patients, healthcare providers, and customers with inquiries, service requests, and basic support needs
-Providing a high-quality customer experience with professionalism, empathy, confidentiality, and accuracy
-Accurately documenting customer interactions and case details using internal systems
-Following healthcare compliance and data privacy requirements while handling sensitive information
-Acting as a trusted representative of the healthcare program and ensuring customer satisfaction through effective communication and problem-solving

Profil Recherché

- Comfortable with digital tools and communication platforms
- Reliable, motivated, punctual, and customer-oriented
- Available for in-person training in Rabat
- Comfortable to work Night shifts