Customer Service Agent

Descriptif du poste

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam, and Belgium. With European roots, we provide our services to global companies with offices in every populated continent. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are and to see what sets us apart in culture and thinking. Join us and be part of our success story!

Inbound Dutch Language Support Representative (Tangier, Morocco)

Are you a passionate communicator with fluent Dutch language skills and a desire to work in a diverse and international environment? Do you strive to provide exceptional customer service and enjoy building positive relationships? If so, then this exciting opportunity is for you!
We are seeking motivated and customer-focused individuals to join our growing team in Tangier, Morocco!

Your Responsibilities:

• Provide exceptional customer service: Answer inbound calls and emails from customers in Dutch.
• Effectively handle inquiries and requests: Actively listen to customer concerns, understand their needs, and offer solutions in a friendly and efficient manner.
• Resolve issues and complaints: Work collaboratively with customers to find solutions and ensure their satisfaction.
• Deliver accurate information: Provide clear and concise answers to customer questions about products or services.
• Maintain data accuracy: Utilize CRM systems to accurately record customer interactions and data.
• Perform administrative tasks: Assist with administrative duties as needed.

Profil Recherché

• 1 to 2 years of experience in inbound customer service or a similar role.
• Fluency in Dutch is required.
• Excellent communication and interpersonal skills.
• Strong computer skills, including proficiency in Microsoft Office suite.
• Customer-centric and service-oriented attitude.
• Ability to work under pressure, manage multiple tasks, and prioritize effectively.
• Proactive and eager to learn.