Foundever fez is hiring !! for a luxurious coffee brand, bilingual french-english profiles

Descriptif du poste

You have a perfect command of the French and English languages?
Are you also comfortable working at night?

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

We are looking for you!!
Do not hesitate to send us your application.

Profil Recherché

Your mission will consist in :

- Ensure a good management of the various customer transactions (Calls, Mail, Chat)
- Embody, promote and enhance the image, products and services of the brand.
- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
- Comply with the group's policy and procedures in terms of security and confidentiality
- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
- A high level of interpersonal communication skills
- Mastery of customer relationship management (CRM) techniques
- Good interpersonal skills
- Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).