Only CVs in English will be considered for this positi on

Position open to applications for candidates without HR experience

HR GBS Generalist

Rabat Salé Technopolis

Driving the future of automotive. Were Lear For You.

Company Overview

Lear a global automotive technology leader in Seating and E-Systems enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165000 talented employees in 37 countries is driven by a commitment to innovation operational excellence and sustainability. Lear is Making every drive better by providing the technology for safer smarter and more comfortable journeys. Lear headquartered in Southfield Michigan serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at or follow us on Twitter @LearCorporation

Lear has been operating in Morocco since 2003 offering a wide range of products and demonstrating strong expertise in electrical distribution systems electronics surface materials and seating JIT(Just-in-Time). With its 17 cutting-edge production and engineering sites located in Rabat Tangier Kenitra and Meknes Lear Morocco has become a major and significant player in the industry employing over 19000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for the fourth consecutive time in recognition of its unwavering commitment to operational excellence innovation and fostering supportive work environment.

Position overview:

As HR GBS Generalist you will act as the first point of contact for Employees and Managers with HR policy and process inquiries that could not be resolved via Employee/Manager addition you will identify appropriate actions in response to employees inquiries educating associates about the knowledge management system as well as routing them to the appropriate individual while tracking all customer contact in the service management database.

You will have the chance to support the wider HR GBS teams on all process: Recruitment Data Management and Total Rewards.

Key Responsibilities:

Service Delivery & Customer Service Excellence

Responds to documents resolves and escalates general HR issues and inquiries as needed; record and track all customer calls in internal Case Management System and ensure resolution
Works within established policies procedures and performance criteria to provide resolution to inquiries in a timely courteous and professional manner
Determines when to transfer/escalate an employees call and/or case ticket (via the internal case management system) to another team member Tier 2
Achieves performance measures and adheres to established customer service standards and Service Level Agreements (SLAs)
Manages cases (e.g. open tracking close out follow up) and maintain general HR portal content (e.g. HR policies FAQs process training material)

Recruiting & Staffing General Inquiry Support

Opens requisitions and validates requisition information and required documentation provided

Continuous Improvement & Career Development

Identifies opportunities for process improvement and makes recommendations to improve the cost quality and timeliness of service delivery
Champions and facilitates change to ensure long term sustainability; adapt successfully to changing needs while maintaining positive relationships with stakeholder

Key skills and Qualifications:

Master degree in HR or other specialities
Ability to handle confidential / sensitive data with discretion
Maintains composure with professional etiquette in supporting and resolving customer challenges
Practices attentive listening; communicates clearly; demonstrates patience
Committed to continuous improvement and attention to detail
Learns quickly
Previous Experience with SAP would be a plus
Proficiency in both English & French languages spoken and written

Why Lear

We offer a fantastic place to work opportunity to grow and being part of a company who places its people first.

What We Offer

Competitive Salary
Competitive social perks including:

- Medical insurance
- Social security benefits
- Transportation allowance
- Canteen in site

Paid Vacations
Flexible working hours
Access to Learning and development opportunities
Opportunities to give back to the community
Meaningful work that makes a difference in the world

Lear Corporation is an Equal Opportunity Employer committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies or similar will not be paid a fee and will become the property of Lear Corporation.

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HR GBS generalist