ALTEN DELIVERY CENTER MOROCCO, a subsidiary of the world leader in engineering and technology consulting, was created in 2008 and is now established in Fez, Rabat, Tetouan, and Casablanca. The company currently employs over 2,300 consultants and aims to reach 3,300 ALTEN engineers by the end of 2027. ALTEN Morocco has become a key player in the professional integration of engineers. We support our clients — leaders in the industry — in their development strategies across the automotive, railway, IT, R&D, and Telecom & Media sectors.

Joining ALTEN Morocco means benefiting from:

Diverse career paths with opportunities for internal, sectoral, geographic, and functional mobility.
Certified and diploma-granting training programs.
Regular events designed to foster both well-being and high performance.

Job Description

The support project is organized into 6 service centers (PLM Phase 1, PLM Phase 2, CAD, CAE, COD, generalist)

The main activities of the mission are:

Processing digital assistance requests

Treatment of the Numerical Assistance Requests
Methodological monitoring to the users
Management and follow-up of incident transferred to IT.

Bug management and testing

Formalize and raise software bugs (scenarios and data sets)
Run tests related to the anomalies.
Report and follow up JIRA

Logical Security Administrator

Manage Access Rights
Request, authorize, remove, and monitor user access to information systems, ensuring alignment with operational needs and security policies.
Administer Authentication Tools
Provide, manage, and troubleshoot user authentication methods, including passwords and digital certificates.
Apply Security Framework Requirements
Ensure that all user lifecycle events within the domain (onboarding, departures, internal transfers) are managed in compliance with the organization’s Security Reference Framework (REUNIS) and current security directives.

COREE:

Support and Guide Stakeholders
Assist requestors in formalizing access services and new user declarations.
Provide training to newly assigned Relationship Managers and to requestors on processes and required procedures.
Coordinate Access and Authorization Requests
Prepare and submit requests to the IT department for access rights, site authorizations and application flow openings.
Validate Solution Alignment
Ensure that proposed solutions appropriately meet business needs and operational requirements.

Qualifications

Bac +3 Mechanics, mechatronics, industrial

Common tools (client tools):

AIDE
JIRA
PSASM
DocInfo
Seculogic
REUNIS
GEDEX

Languages:

French: Technical
English: Technical

Behavioral skills:

Good interpersonal skills
Teamwork
Rigorous
Stress management

Technicien support N1