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Job Description

We're Hiring | IT Service Management Specialist

Location: Kronospan Production Site, Settat-Morocco

Key Responsibilities

-End-User Support

Provide hardware and software support to all employees.
Manage user accounts, including creation, modification, deletion, and access rights.
Maintain IT equipment, including PCs, printers, telephones, and logistics scanners.
Administer and maintain the warehouse Wi-Fi infrastructure.

-Production IT Support

Maintain label printers and delivery note printers.
Provide first-level support for production-floor IT equipment.
Integrate new devices into the factory network.
Perform scheduled backups of production systems.

-Server Administration

Administer and maintain:

Terminal Servers
Antivirus solutions
Business applications (access control, time attendance, loading planning)
Backup systems
Local Domain Controller
Document Management System (DMS)
File shares
Email services
Print services
Virtualization infrastructure
Video surveillance systems
Windows updates
Maintain the server room infrastructure, including:
Network equipment (switches, core switches, Call Manager, firewall, Wi-Fi controller)
Storage systems (NAS, HP Primera)

-Network Administration

Perform preventive maintenance of network switches across the facility.
Configure new IT devices, including Wi-Fi access points, PCs, PLCs, rack PCs, and IP cameras.
Optimize network performance and resources.
Manage secure remote access for external contractors.
Ensure proper network cabling and documentation of all connection ports.

-Internal IT Administration

Maintain the IT hardware inventory.
Contribute to continuous improvement of the existing IT infrastructure.
Participate in the implementation of new IT projects.

Qualifications

Education

Bachelor's or Master's Degree (Bac+3 or equivalent) in Information Technology, Computer Systems, Computer Engineering, or a related technical field.

Experience

Minimum 2 years of experience in a similar role involving IT support and systems/network administration.
English proficiency (C1 level) is a must, Spanish is an advantage
Ability to prioritize and manage critical incidents
Methodical approach to technical documentation
Self-motivated and proactive
Excellent communication skills
Team player with strong cross-functional collaboration skills